Service changes during COVID 19
COVID 19 Update
West Lothian Council building standards will continue to operate as normal a service as possible during these current circumstances. All members of staff are working remotely. We will continue to strive to provide as normal a service as possible, however it is inevitable that the level of service may not be to the same as in normal operating times.
There may be a slight delay in dealing with paper applications. Therefore we would strongly encourage you to submit any application via the e-building standards portal. Unfortunately we are unable to accept cheque payments during this time as all staff are working remotely.
Officers are still available to discuss any current application that has been submitted and you can contact the relevant officer by email.
We remain committed to assessing and granting building warrants within the timeframe's set out in our Customer Charter.
West Lothian Council Building Standards have developed processes and procedures to ensure the safety of staff and customers whilst carrying out our on-site verification duties in relation to building warrants and completion certificates.
The construction notification plan (CCNP) issued with your building warrant identifies when you need to inform us of key construction stages. It is very important that you continue to notify us in line with the CCNP to allow us to discuss with you the best way for us to carry out the verification of your project. Currently, our preferred method of inspection for domestic properties is to use video technology. This is an inspection that is carried out live with your phone, tablet, etc and you will be joined by an inspecting officer. During the call the inspecting officer will guide you through the inspection. If for some reason you cannot carry out a video inspection, please let us know and we will arrange a physical visit (restrictions permitting). provides further information on site inspections during this period.