Audit, Inspections, and Awards
West Lothian Council services are regularly assessed for quality, impact and efficiency. Audit, Inspections and Awards help the council to understand how we can improve.
The Accounts Commission is the public spending watchdog for local government. This organisation holds councils in Scotland to account for their performance, the way that they operate and it helps them improve.
Education Scotland aims to provide assurance on the quality of Scottish education and promote improvement and innovation to enhance learners' experiences and lead to better outcomes.
Social Care and Social Work Improvement Scotland (SCSWIS) purpose is to provide assurance and protection for people who use care, social work and children's services.
Health Improvement Scotland (HIS) aims to improve the quality of health care in Scotland by setting and monitoring standards for NHS Scotland and its partners.
West Lothian Assessment Model (WLAM) is the council's self-assessment programme that services undertake to ensure that they continue to provide high quality, value for money services to the people and local communities in West Lothian.
The Scottish Housing Regulator (SHR) regulates to protect the interests of tenants, homeless people and others who use the services provided by social landlords.
Customer Service Excellence (CSE) was developed to offer services a practical tool for driving customer-focused change within the organisation and is used as Best Practice within the organisation. In 2022, West Lothian Council retained the Corporate CSE accreditation.