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West Lothian Performance

We are committed to being open and transparent about how we deliver services and achieve our priorities. This page brings together key information about our performance, showing how we are working to improve outcomes for residents across West Lothian.

Our Purpose is clear: improving lives and making West Lothian a great place to live, work, learn and do business.

Annual Performance Report (Factfile)

West Lothian Council's Annual Report (Factfile) provides an overview of key council activities and achievements across five priority areas.

These five priorities, set out in our Corporate Plan for 2023 to 2028, guide all council services as we work together to deliver positive outcomes for West Lothian. The Factfile summarises out performance and highlights the significant progress we make each year.

How West Lothian Council is Performing for Our Community

Our interactive performance dashboard allows you to explore the latest data on council services.
With this tool, you can:

  • View performance against our priorities
  • Track progress and trends over time
  • Filter results by priority or time period

Explore the dashboard below to see how we are delivering on our main priorities and supporting the community.

Contact

If you have a comment or question about council performance, please contact us on:

performanceandimprovement@westlothian.gov.uk


 


Telling people how our services are performing is important.  It helps the council to demonstrate that we are open and honest with the public.  Also that we are working to improve the value and impact of our services for the people living, working and learning in West Lothian.

West Lothian Council monitors achievement through a range of activities and uses this information to improve services.  This includes:

We value your opinions and are committed to providing you with the opportunities to have your say on the way that the council services are offered. Consultation and customer engagement are an important way of gauging public opinion and provide feedback on the way those services are offered.
Benchmarking is an improvement process that allows West Lothian Council to compare our performance with similar organisations, such as other local Scottish authorities. This is used to identify what we are doing well and how we can learn from the high performance and good practice of others.
An image relating to Audit, Inspections, and Awards
West Lothian Council services are regularly assessed for quality, impact and efficiency. Audit, Inspections and Awards help the council to understand how we can improve.
West Lothian Council's Annual Report Factfile provides an overview of key council activities and achievements in five priority areas.
Information on the council's overall Corporate Plan, Service Improvement Plans and Strategies