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Tenant's Handbook

Please find information for all Tenants

Please find information regarding ways in which to look after your home.
Find here information about safety in your home
Please find information on benefits.
Please find information regarding rent
Please find information regarding services.
Please find information regarding Repairs and Maintenance.
Please find information regarding Tenant Participation.
Please find information regarding Energy Efficiency.
The council has a tobacco/smoking policy which complies with the terms of the Smoking, Health and Social Care (Scotland) Act 2005 and the Prohibition of Smoking in Certain Premises (Scotland) Regulations 2006.
When you signed the tenancy agreement for your new home, you accepted a number of responsibilities which were explained to you by your community based housing officer. These responsibilities are to do with the care you take of your home, your neighbours and your neighbourhood. They are intended to make sure that you and your neighbours can live in your homes in peace and comfort.
Electric vehicle charging points make it easy for eco-friendly drivers to charge electric cars whilst they are out and about. We understand that tenants will want to charge their electric cars at home and have provided some guidance on installing charging points
West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.