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Information for Council Tenants

Information and guidance for council tenants including paying rent, accessing the Housing Online portal, tenant's handbook, repairs and maintenance and tenant participation.

Please find information for all Tenants
Information on the repairs service and how to report a repair
Our tenants should be involved in the housing services they receive. We ask you to share your views and take part in decision-making. We want to work alongside you to provide for your community. Taking part gives you a great voice.
We actively keep tenants up to date of any developments that are happening. We also seek the views of those we come in contact with to allow us to improve the service.
As your landlord, West Lothian Council has a legal duty to ensure that gas appliances, gas piping and flues provided for tenants use are well maintained and safe. This legal duty is set out in the Gas Safety (Installation and Use) Regulations 1998.
Information about recycling and waste at home including checking your bin collection dates, reporting issues and information on what goes in each bin.
The Council strongly advises all tenants to take out a contents insurance policy to cover your personal belongings. If you do not take out contents insurance, and something happens, then you risk losing all your belongings and not having the money to replace or repair them
Information on garages, lock up plots and parking
Updating your tenancy - have you told us of any changes?
Complete this online form if you would like to talk to your Housing Officer about your rent account, a change in your circumstances or household, about your garden or something else about your tenancy.