Paying my Rent
How to pay your rent, where to pay your rent and details of your rent charge.
This page gives you information on your rent charges and different ways to pay your rent.
If you are having difficulty paying your rent and need advice please refer to the Advice on Paying Your Rent page.
2022/23 Rent/Garage/Service Charge Increase
The statutory rent increase notice was sent to all tenants which explains there is a 3% increase to rent, garage and service charges for financial year 2022/23. If you have a mainstream tenancy, you would have received a letter like this. Tenants of temporary tenancies and garages will have received similar notice letters.
When to pay your rent
Your rent is due to be paid weekly.
If you have a mainstream tenancy, the charge for your rent is over 48 weeks of the year. This means that in the financial year 2022/23 you have four non-charge weeks. Please note this only applies if you are up to date with your rent account.
- 19th December 2022,
- 26th December 2022,
- 20th March 2023 and
- 27th March 2023.
How to view your rent account
You can check your rent account and balance through the tenant's self service portal. To register to use the portal you will need your 11 digit rent account number. If you need help to register, please contact your Community Housing Officer using the contact methods on the Contacting the Council page.
How to Pay
Direct debit is the easiest and most efficient method of paying your rent. To set up your direct debit please complete the direct debit online form or telephone 01506 282020 (option 6) where a member of staff will assist you (please have your bank details available).
If you move home please note that you will need to set up a new direct debit as your rent account reference will change.
You can pay your rent online safely and securely using our online payments system. You will need your rent account details and your debit/credit card to make the payment.
You can also log onto the Housing Online portal to pay your rent.
Notice to Customers
West Lothian Council take fraud prevention very seriously. All payment transactions take place within a secure online environment and the council will NEVER ask you to submit credit or debit card details via email.
You can call our 24 hour automated payment line on 01506 282407 using your debit or credit card.
You can pay your rent at a Customer Information Service offices that lists a payment facility.
You can make a payment at any Post Office, please ensure that you have your payment card with you.
This is an instruction from you to your bank to make regular payments to us directly from your bank account.
You can pay your rent at any PayPoint outlet, please ensure that you have your payment card with you. You can view your nearest outlet on the Paypoint website.
Important: Do not send cash or your payment card through the post.
Your cheque should be made payable to West Lothian Council. Please ensure that you write your rent reference on the back of your cheque.
Please send to:
West Lothian Council,
Howden South Road
Your rent is essential to ensuring that we can continue delivering good quality services to our tenants and maintain our housing stock. We publish articles in our Tenants News and our Landlord Report on the rent we collect and what it is spent on. The below links are to some of these articles;
- Page 19 of the
- Page 12 of the
You can find more issues of Tenants News and Landlord Reports on our Tenant Information and Publications page.