Our aim is to make it as easy as possible to access our services, help and information when it is convenient for you. The Customer Service Centre (CSC) - 01506 280000 - is open from 8am until 10pm seven days a week, giving you easy access to highly trained advisers.
Due to a high volume of email contacts there will be a delay in responding to you. If your enquiry is urgent please call us on 01506 280000.
For General Enquiries:
The council's Customer Service Centre (CSC) telephone lines are open from Monday - Friday 8am - 10pm for general calls thereafter a number of staff are on-site to deal with emergency calls. The CSC telephone lines are also open 24 hours a day for emergency calls relating to noise, homelessness, repairs to council houses, roads, street lighting and environmental health.
Call us: 01506 280000
Email Customer Service Centre
There are other direct numbers for specialised services as follows:
|Gas servicing||0808 1003353|
For all Council Tax and Benefit Enquiries
Revenues Officers are available from Monday 8.30am to 5.00pm and on a Friday from 8.30am to 4.00pm.
Call: 01506 280000 Option 2, then select appropriate option for your enquiry or Contact Revenues Enquiry
If you wish to make a payment and have your reference number, you can call our automated payment line on 01506 282407 or online.
Customers with special requirements
Information is available in Braille, tape, large print and community languages. For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Browsealoud text speak software on our website.
Deaf or hard of hearing
British Sign Language (BSL) users can contact us direct by using the Contact Scotland Website
Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + 01506 2800000
Public, Bank and local holidays
West Lothian Council takes seven days public holidays:
- Christmas Day
- Boxing Day
- 1st of January
- 2nd of January
- Good Friday
- Easter Monday
- May day holiday (the first Monday in May)
However, the Customer Service Centre is open to deal with emergency calls over these days. A number of staff are available to take your emergency calls relating to noise, homelessness, emergency repairs to council houses, roads and street lighting emergencies and environmental health.
For customers who have Telecare equipment connected to our West Lothian Careline Service please remember to press your AWAY button, this will prevent Careline from disturbing you, your friends and family, or even the Police, in the event that we receive a no movement call from your lifeline unit.
Companies in West Lothian may choose to follow Scottish, English, Edinburgh or Glasgow holiday dates as well as local holidays such as John Newlands Day in Bathgate and Linlithgow Marches Day in Linlithgow. These holidays are not determined by West Lothian Council.
Visiting the Civic Centre
For more information please visit Civic Centre Web Page
West Lothian Council trust that you found everything that you needed on this visit. We value your feedback on what you found during your contact with us and how you would like to see the website develop in the future. We will give careful consideration to all comments and feedback we receive. Please take time to email us your comments now
You Said, We Did 2017/2018
You Said "I don't like the new payment system."
We Did " We had to introduce a new secure system for taking payments to comply with the Payment Card Industry (PCI) legislation, this means that the advisers are no longer able to take debit/credit card details over the phone."
You Said " Why do I always have to wait so long before my call is answered?"
We Did "We continue to work closely with IT to develop our telephony system which has already enabled us to significantly reduce our waiting time with further development and improvements in progress"
You Said "I would like to see the CSC complete more enquiries at the first point of contact."
We Did "Frequent meetings between the CSC and our partners is ongoing which allows scripting and information on the databases to be updated, which allows more enquiries to be dealt with at first point of contact"