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Contacting the Council

Ways to contact us

Thank you for enquiring about West Lothian Council.

We offer a wide range of online services to allow residents to:

If you cannot find what you are looking for via the links above, or using the search bar, please see the different options for submitting a specific enquiry below.

In an emergency, please call 01506 280000.

Unfortunately we are currently unable to respond to specific enquiries via social media.

Common reasons to contact the council

Customers with specific requirements

For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Recite Me text speak software on our website.

Deaf or hard of hearing

British Sign Language (BSL) users can contact us direct by using the Contact Scotland Website (opens new window)

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + 01506 280000

Our aim is to make it as easy as possible to access our services, help and information when it is convenient for you.
Other methods of contacting the council that are available
West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.