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Complaints

West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.

West Lothian Council Complaints Procedure

You can review our pdf icon Complaints Procedure [1Mb] prior to submitting a complaint.

West Lothian Council's definition of a complaint is:

"An expression of dissatisfaction by one or more members of the public about the local authority's action or lack of action, or about the standard of service provided by or on behalf of the local authority."

If your complaint does not meet this criteria or if we require further information to allow us to take appropriate action on your behalf, we will contact you by telephone or e-mail to discuss.

How do I complain?

You can complain by submitting the form below.

  1. Your Details

    1. Your address
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        1. Where should it be collected from
    2. Details of your complaint

      1. Have you told us about this matter before? *
        1. Please click the Submit button to send your complaint.

  2. Log history
  3. Address