Make a Complaint
If something goes wrong or you are dissatisfied with our services, please tell us via our online form.
West Lothian Council Complaints Procedure
You can review our Complaints Procedure [1MB] prior to submitting a complaint.
If you would like to initiate the formal complaints process, please click the link below:
Make a complaint (opens new window)
Customer Note: This form is for logging complaints only. Please go to our Contact Us page for advice on how to report or log any other type of enquiry or request.