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Make a Complaint

If something goes wrong or you are dissatisfied with our services, please tell us via our online form.

West Lothian Council Complaints Procedure

You can review our Complaints Procedure [1MB] prior to submitting a complaint.

If you would like to initiate the formal complaints process, please click the link below:

Make a complaint (opens new window)

Customer Note:  This form is for logging complaints only. Please go to our  Contact Us  page for advice on how to report or log  any other type of enquiry or request.