Make a Complaint

If something goes wrong or you are dissatisfied with our services, please tell us.

West Lothian Council Complaints Procedure

You can review our Complaints Procedure [1MB] prior to submitting a complaint.

Customer Notice: If you do not receive an email and confirmation message once you submit the form below, the form has not been sent and we will not receive your complaint. If this does happen please try to submit the form again.

1. West Lothian Council's definition of a complaint is:
  
  "An expression of dissatisfaction by one or more members of the public about the local authority's action or lack of action, or about the standard of service provided by or on behalf of the local authority."
  
  If your complaint does not meet this criteria or if we require further information to allow us to take appropriate action on your behalf, we will contact you by telephone or e-mail to discuss.
  
  How do I complain?
  
  You can complain by submitting the form below.
2. Your Details
3. 1. Title*
  2. Please Specify
  3. First Name*
  4. Surname*
4. Your Address
5. Your address
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  3. Address
    
    Postcode*
    
    Addresses
6. Your Contact Details
7. Telephone Number*
8. Email*
9. Details of your complaint
10. 1. Please provide as much information as possible. (Max 2000 characters)*
  2. Upload any relevant images or documents
  3. What do you think we should do to put things right?*
  4. Have you told us about this matter before?*
    
    Yes
    
    No
  5. Please click the Submit button to send your complaint.
Log history
Address
1. Building name/number
2. Street
3. Town
4. Post Code

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Make a Complaint

West Lothian Council Complaints Procedure

West Lothian Council's definition of a complaint is:

How do I complain?

Your Details

Your Address

Your Contact Details

Details of your complaint