Coronavirus (COVID-19) - Information and Updates

Updates on council services, latest news and information relating to Coronavirus (COVID-19).

Advice Shop

Information on location, opening hours and services offered by the West Lothian Advice Shop.

In line with national guidance in relation to the COVID-19 outbreak the Advice Shop will not be undertaking any face to face appointments until further notice.  The service is still available via the telephone  01506 283000 or email at advice.shop@westlothian.gov.uk and will be able to support you should you be worried about your finances.

Up-to-date information on all the financial help available including how to apply for a crisis grant, can be found here

The Advice Shop is committed to the highest standards of customer care. In support of this commitment we have developed service standards in consultation with our customers Icon for pdf Customer Engagement Strategy 2019-20 [495.2KB]. These standards include targets which will be monitored on a regular basis and reviewed annually to ensure we continue to meet our customer needs.  The results are recorded in our Performance Indicator system and published on our internet page Key Performance Indicators

All comments from the customer surveys (and comments from customers out with the surveys) are recorded in our comments, complaints and compliments log Customer Feedback Form. These are reviewed quarterly in order to identify improvements.  Comments from the customer surveys are also recorded in our Icon for pdf You Said, We Did 2020-21 [127.53KB] document which is published on our intranet page.

Universal Credit logoIn line with the new General Data Protection Regulations (GDPR) which came into effect on 25 May 2018, the information you provide us for the purposes of resolving your advice needs will be recorded, stored and destroyed in line with the new regulations.  To know your rights and how we handle your information please click the link to read our Privacy Notice.

Full service Universal Credit was introduced in West Lothian on 16 May 2018. For more information about Universal Credit and how it works, visit our Universal Credit information page.

Some ways the Advice Shop can help:

A guide to financial support available in West Lothian during the coronavirus public health crisis.
This online form can be used to refer an enquiry to the Advice Shop.
If you have money worries it can affect your standard of living, relationships and even your health. This self-help guide is full of practical information, top tips and all of the resources you need to get back in control of your finances.
Advice and support for anybody struggling with benefit entitlement or claims.
An image relating to Money and Debt Advice
Advice and support for anyone dealing with money, debt or housing issues.
An image relating to Energy Advice
Information and advice to help you save money on gas and electricity costs.
An image relating to Macmillan services in West Lothian
Coping with cancer in West Lothian? We can help
Why volunteer, who can volunteer
Our service standards set out what our customers should expect from the Advice Shop.
The information you provide us for the purposes of resolving your advice needs will be recorded, stored and destroyed in line with GDPR.

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