Information on location, opening hours and services offered by the West Lothian Advice Shop.
In line with national guidance in relation to the COVID-19 outbreak the Advice Shop will not be undertaking any face to face appointments until further notice. The service is still available via the telephone 01506 283000 or email at email@example.com and will be able to support you should you be worried about your finances.
Up-to-date information on all the financial help available including how to apply for a crisis grant, can be found here
The Advice Shop is committed to the highest standards of customer care. In support of this commitment we have developed service standards in consultation with our customers Key Performance Indicators. These standards include targets which will be monitored on a regular basis and reviewed annually to ensure we continue to meet our customer needs. The results are recorded in our Performance Indicator system and published on our internet page
All comments from the customer surveys (and comments from customers out with the surveys) are recorded in our comments, complaints and compliments log Customer Feedback Form. These are reviewed quarterly in order to identify improvements. Comments from the customer surveys are also recorded in our document which is published on our intranet page.
In line with the new General Data Protection Regulations (GDPR) which came into effect on 25 May 2018, the information you provide us for the purposes of resolving your advice needs will be recorded, stored and destroyed in line with the new regulations. To know your rights and how we handle your information please click the link to read our Privacy Notice.
Full service Universal Credit was introduced in West Lothian on 16 May 2018. For more information about Universal Credit and how it works, visit our Universal Credit information page.