Coronavirus (COVID-19) - Information and Updates

Updates on council services, latest news and information relating to Coronavirus (COVID-19).

Money and Debt Advice

Advice and support for anyone dealing with money, debt or housing issues.

Money Advice Banner

You can contact the advice shop and speak to any of our advisors about money and debt issues. If your enquiry is complex or involves multiple debts, you will be referred to our dedicated money advice team and you will be allocated a case worker who will work with you in the longer term to bring your debts under control.

What We Do

  • Help to deal with secured or unsecured debts
  • Assistance with Council Tax arrears
  • Negotiation with creditors on your behalf
  • Advice on bankruptcy
  • Help to access different government schemes for dealing with debts

How we can help

Contact us by phone on 01506 283000 (option 3) or by filling in our online referral form. An advisor will ask for some basic information about your circumstances and your debts and your case will then be allocated to a money advisor who will work with you to determine the various options available for you. The information we require includes:

  • Your personal details and how we can contact you
  • Marital status
  • Children - number and ages
  • Employment details if you are working
  • Partner's employment details if applicable
  • Details of any benefits you receive - which benefit and how much you get
  • Housing tenure - council, private let, housing association or home owner
  • If you are an owner occupier, market value and secured borrowing outstanding
  • Type of debt
  • Reason for debt


The Court Advice Project exists to help anyone facing court action for rent or mortgage arrears. The team can also provide advice and assistance with small claims cases.
An image relating to Housing Advice
We understand that affordable and sustainable housing is not always easy to find. Our advisors are available to assist with any housing issue regardless of tenure.
To enable us to give you the best advice regarding your circumstances, we need to see your full consumer credit report. Under GDPR, these can be requested for free from each of the UK's main credit agencies. Please follow the below guide as to how to request and access each of these reports.
A dedicated project to address illegal money lending in West Lothian
This tool can be used to quickly and easily send an electronic copy of any documents or evidence directly to your money or housing adviser.

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