Energy Advice

Information and advice to help you save money on gas and electricity costs.

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Our specialist advisors offer a wide range of advice and assistance to help you fully understand your energy issues and become more energy efficient.You do not need to be a council housing tenant to benefit from energy advice. Anyone can access our service, regardless of your housing tenure and all advice is confidential and free of charge.

The current COVID-19 crisis has had far reaching impact and many people are struggling to maintain their gas and electricity supply whilst self-isolating or as a result of financial difficulty. This handy guide from OFGEM could help to answer any energy related questions you may have during the current crisis. 

What we do

  • Help to understand your energy bills
  • Advice and support to help you find the best available fuel tariff
  • Assistance to resolve problems with your gas and electricity bills
  • Advice on financial assistance to deal with fuel debt
  • Help to access insulation and heating grants
  • Energy efficiency advice

To speak to an energy advisor you can contact the Advice Shop by telephone on 01506 283000 (select option 4). You can also get in touch by email at

Alternatively, if you would like an advisor to contact you, please fill in our online referral form

A potential one-off payment to help those spending more than 10% of their total household income on energy costs and/or at risk of disconnection.
Many people face difficulties due unaffordable gas and electricity bills. Follow these top tips to see how much you could save.

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