Customer Information Service
The Customer Information Service (CIS) is open on an appointment basis to deal with enquiries regarding all council services
Customers should phone 01506 280150 to speak with one of our officers and book an appointment.
The phone line operates between the hours of 9am - 4.30pm Monday to Thursday and 9am - 3.30pm on a Friday.
Currently there is no drop-in service and customers are requested to attend the appointment alone where possible.
Attending your appointment
Please follow these simple steps:
Arrive at your appointment time. We have limited seating in our CIS offices (including waiting areas).
Remain seated throughout your enquiry so that you remain behind the safety screen.
If you are unwell, then please call ahead to rearrange your appointment.
Our staff are here to help you, please respect them at all times.
If you cannot attend an appointment for any reason please inform us as soon as possible.
Payment Offices at Arrochar House (Livingston) and The Jim Walker Partnership Centre (Bathgate) are open for business as usual with no appointment required.