Payment Office Closures

Customers can make payments online or arrange for a regular direct debit payment to be set up. Guidance for both options is available via the ‘Pay for it’ section of the council website (opens new window)

Call 01506 282407 and then choose the relevant option. This is an automated payment line and you will need your account reference number and debit/credit card.

Find your local PayPoint locations (opens new window)

For council tax and rent, payment cards are required.

Customers can make payments to the council at any local Post Office.

For council tax and rent, payment cards are required.

Council housing tenants will be able to make rent payments online via the  tenant’s self-service portal: (opens new window)

Customers can arrange a bank transfer to pay the council.

Payment should be made to the following account:

Sort Code 80-08-80 | Account Number 00918781

Please quote your West Lothian Council account number

Elected members agreed a set of budget saving measures in February 2023. The closure of the Payment Offices were part of these budget saving measures.

Thursday 28 March 2024

There are several payment methods available to customers, for example:

• Direct Debit
• Online
• Telephone
• Council Tax Portal
• Tenants Portal
• PayPoint (for rent and council tax a payment card is required)
• Post Office (for rent and council tax a payment card is required)

Further details on alternative payment options can be found above and also in WLC buildings.

A payment card can be provided to West Lothian residents for council tax and to all West Lothian Council housing tenants.

Payment cards contain your name and account details and allows money to be paid into the appropriate rent or council tax account.

Council Tax

Email counciltax@westlothian.gov.uk

Call Customer Service Centre 01506 280000 Option 1

Rent Account

Contact your Housing Officer for a replacement rent account payment card.

You can also make an appointment with a CIS Officer to order replacement payment cards. To make an appointment phone 01506 280150.

No - there will be no cash payment sites in WLC buildings.

Customers can set up a direct debit for business rates, council tax and rent accounts.

To set up or amend a direct debit, customers can go to 'Pay For It' on the website:

Pay for it

Customers can choose from a number of dates each month on which to have their payment taken.

A Direct Debit can take up to 10 working days to be set up.

There are a wide range of alternative payment options, please refer to the information above for a suitable alternative.

Online: use the Tenant's Self Service Portal (opens new window)

Contact your Housing Officer

Call Customer Service Centre on 01506 280000 option 2

Phone 01506 280150 to make an appointment to speak face to face with a Customer Information Service (CIS) Adviser.

Online: use the Council Tax and Benefits Portal (opens new window)

Call the Customer Service Centre on 01506 280000 option 1, then option 3

Phone 01506 280150 to make an appointment to speak face to face with a Customer Information Service (CIS) Adviser.

PayPoint offers customers a secure way of making or receiving payments to or from a large number of organisations including West Lothian Council.

There are approximately 100 PayPoint terminals based within retail outlets throughout West Lothian.

PayPoint retailers offer longer opening hours to customers, including weekends and evenings.

The locations can be found on the Paypoint website (opens new window)

Your payment will take 5 working days to be processed if made via PayPoint.

Information regarding the cash payment, and how to access it, will be sent via text/email to your smart phone.  This will contain a bar code which can be scanned at a PayPoint outlet.

If you do not have a suitable mobile device you will be asked to attend a CIS Office where you will be given a letter containing a barcode which you will take to a PayPoint outlet. The PayPoint retailer will use the barcode on the letter to issue the payment.

The Advice Shop can provide information and/or support on a range of topics.

Drop in session days/times are given on the Advice Shop page or call 01506 283000.

Post Office locations can be found on the Post Office website (opens new window)

Your payment will take 5-6 working days to be processed if made via Post Office.