Carmondean CIS

Customers should phone 01506 280150 to speak with one of our officers and book an appointment. 

The phone line operates between the hours of 9am - 4.30pm Monday to Thursday and 9am - 3.30pm on a Friday. 

Currently there is no drop-in service. 

Please help us continue to improve by telling us about your experiences when attending an appointment at a CIS Office: Customer and Community Services - Customer Satisfaction Survey

Attending your appointment

Please follow these simple steps:

• Arrive at your appointment time. We have limited seating in our CIS offices (including waiting areas).

• If you are unable to attend your appointment please call ahead to rearrange your appointment (phone 01506 280150).

• Our staff are here to help you, please respect them at all times.

   

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible.

Payment Offices

Payment Offices at Arrochar House (Livingston) and The Jim Walker Partnership Centre (Bathgate) are now permanently closed.

Please note: at the council's budget setting meeting in February 2023, a proposal to close the Payment Offices was approved. The offices closed on Thursday 28 March 2024.

For further information on how to make or receive payments, see information on the closures

• More information on the Payment Office closures

Parking

To access the customer car park take the turning beside Arnold Clark Garage to the Livingston North Rail Station car park.  Before you reach the station, take the road to the right - our car park is first on your right. Accessible spaces available.