Livingston CIS

Customer Information Service Appointment Phone Line

CIS Advisers can provide advice and assistance on all council services. If you need more specialist information, advice or assistance we are able to make referrals to a range of council and external services based in West Lothian.

Customers can make an appointment to meet with a CIS Adviser by contacting the CIS Appointment Line on 01506 280150.The appointment line operates during the following hours:

• Monday - Thursday: 9am - 4.30pm
• Friday: 9am - 3.30pm

If you can not attend a pre-booked appointment for any reason, please inform us as soon as possible by phoning 01506 280150.

Livingston Customer Information Service Opening Hours

What enquiries do Customer Information Services (CIS) cover? 

CIS Advisers regularly advise customers on the following enquiry topics,

• Concessionary Travel
• Blue Badge Administration
• Benefits and Council Tax enquiries
• Housing and Tenancy related enquiries
• Homeless Presentations and Housing Options advice
• Waste Management issues (including bins)
• Garages
• Council House Repairs
• Corporate Debt (rent, council tax, service accounts, housing benefit overpayments)

Many enquiry types can be handled online via the council's website or other digital platforms.  If this is not suitable for you, or you are having difficulties, please come to us. Phone the CIS Appointment Line on 01506 280150 to make a face to face appointment.

We will ensure your enquiry is handled professionally and sensitively at all times.  

Payments - How do I make a payment to West Lothian Council?

If you want to make a payment to West Lothian Council in person, this can be done at a PayPoint location or at the Post Office. Please refer to the payment option leaflet here Payment options (PDF, 53 KB)(opens new window)

Accessibility

• When parking at Torridon House, the Terrace Car Park can be accessed from Howden South Road as it leads off the east end of Almondvale Boulevard. This car park is currently available to customers visiting Torridon House.  This is a temporary arrangement and will revert to West Lothian Council staff only at some point in the future. There are some disabled parking bays. 
• Torridon House can be accessed from Almondvale Boulevard via the entrance doors facing on to the multi-story car park. 
• Local bus stop is located outside of Torridon House. 
• Automatic doors to access the centre.

Please help us continue to improve by telling us about your experiences when attending an appointment at a CIS Office: Customer and Community Services - Customer Satisfaction Survey