West Calder CIS

Customer Notice - The CIS office will be closed on the following public holidays: Friday 18th April and Monday 21st April.  For urgent enquiries please call: 01506 280000.   

Customer Information Service Appointment Phone Line

CIS Advisers can provide advice and assistance on all council services. If you need more specialist information, advice or assistance we are able to make referrals to a range of council and external services based in West Lothian.

Customers can make an appointment to meet with a CIS Adviser by contacting the CIS Appointment Line on 01506 280150.The appointment line operates during the following hours:

• Monday - Thursday: 9am - 4.30pm
• Friday: 9am - 3.30pm

If you can not attend a pre-booked appointment for any reason, please inform us as soon as possible by phoning 01506 280150.

West Calder Customer Information Service Opening Hours

What enquiries do Customer Information Services (CIS) cover? 

CIS Advisers regularly advise customers on the following enquiry topics,

• Concessionary Travel
• Blue Badge Administration
• Benefits and Council Tax enquiries
• Housing and Tenancy related enquiries
• Homeless Presentations and Housing Options advice
• Waste Management issues (including bins)
• Garages
• Council House Repairs
• Corporate Debt (rent, council tax, service accounts, housing benefit overpayments)

Many enquiry types can be handled online via the council's website or other digital platforms.  If this is not suitable for you, or you are having difficulties, please come to us. Phone the CIS Appointment Line on 01506 280150 to make a face to face appointment.

We will ensure your enquiry is handled professionally and sensitively at all times.  

Payments - How do I make a payment to West Lothian Council?

If you want to make a payment to West Lothian Council in person, this can be done at a PayPoint location or at the Post Office. Please refer to the payment option leaflet here Payment options (PDF, 53 KB)(opens new window)

Accessibility

• There is a car park within the grounds of the building and access is from Harburn Road. However, parking is limited with only 6 spaces available which includes one accessible space.
• Customers can access the building via one of two entrances: the main front door or the side entrance (which is fully accessible).  
• Local bus stop is approximately 300 yards away and sits opposite the Arnold Clark building.
• Automatic doors to access centre and disabled push button access to foyer

Please help us continue to improve by telling us about your experiences when attending an appointment at a CIS Office: Customer and Community Services - Customer Satisfaction Survey