Have your say on budget reduction measures - survey now open

Take part in our public consultation on a range of budget measures that aim to reduce spending, alter local services and address the council's budget gap.

Other Support

Find information on other support available

Macmillan Cancer Support

West Lothian Council is working in partnership with Macmillan Cancer Support to provide a number of services to support people affected by cancer. Whether you have a cancer diagnosis or someone close to you is affected by cancer, we can help.

Non-Residential Care Financial Assessments

West Lothian Council supports individuals to live at home independently, safely and for as long as possible. To help us continue providing non-residential social care and support to as wide a range of individuals as possible, everyone who undertakes an outcome-based assessment of needs will be financially assessed to determine whether they should make a financial contribution towards the cost of their assessed eligible non-residential care and support charges.

Libraries, Partnership Centres and Community Centres

A welcome awaits you in our libraries, partnership centres and community centres where you can participate in multiple activities.

For partnerships centres and community centre please visit www.westlothian.gov.uk and search the community centre/partnership centre you are interested in.

Examples of what is available include: 

  • Access to free public Wi-Fi
  • Read in the library or choose books to take home
  • Have free access to computers
  • Make use of our Jigsaws and Family Board Games
  • Join a book group
  • Access advice and support
  • Take part in sports or keep fit classes
  • Take up a new hobby
  • Learn a new skill
  • Relax in a safe and friendly environment within the library spaces
  • Make new friends

West Lothian Council - Customer Information Service (CIS)

The council's face to face enquiry service is located within nine towns and villages across West Lothian. Our officers can answer questions, process requests for assistance, help with council correspondence, provide advice and information, make referrals to other services and organisations and support you with online digital access. 

If you need to speak to an officer please make an appointment by phoning 01506 280150.

The phone line operates 9am - 4.30pm Monday to Thursday and 9am - 3.30pm on a Friday.

We look forward to welcoming you.

West Lothian Council - Customer Service Centre

The Customer Service Centre (CSC) handles telephone, email and online enquiries on a wide range of council topics. 

The main contact telephone number for the Customer Service Centre is 01506 280000.

Customers can phone with enquiries Monday - Friday 08:00-17:00; thereafter there is an 'out of hours' service for urgent or emergency situations. Customers can also contact the council by email for non- emergency situations at: customer.service@westlothian.gov.uk

Online forms for self- service are available the West Lothian Council website

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