Tackling Fuel Poverty
This page provides resources if you are struggling with your energy bills or need advice on improving energy efficiency in your home
Better Off West Lothian Tackling Poverty Strategy 2023-2028
Better Off West Lothian is the Community Planning Partnership's strategy for addressing poverty, including fuel poverty, across the region. The Better Off West Lothian Tackling Poverty Strategy 2023-2028 takes a renewed approach to the evolving challenges caused by insufficient income.
West Lothian council's Anti-Poverty Service continues to work closely with a range of partners, including the Department for Work and Pensions, Social Security Scotland, local credit unions, and the West Lothian Food Network, to provide targeted support to those most at risk.
If you are struggling with your energy bills or need advice on improving energy efficiency in your home, there are several organisations that can help:
Home Energy Scotland (opens new window)
Home Energy Scotland is a free and impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Their expert advisors assist over 90,000 households each year, helping people save over £1 billion on domestic energy bills since 2008.
They can provide advice on:
✅ Making your home warmer and more energy efficient
✅ Reducing energy bills
✅ Exploring greener energy options such as home renewables
✅ Greener travel options, including electric bikes and cars
✅ Accessing financial support, including grants and 0% loans
Home Energy Scotland also works in partnership with health and social care services, national charities, and local community groups to ensure those in greatest need receive support.
Citizens Advice Scotland (opens new window)
Citizens Advice Scotland provides free and confidential advice on a range of issues, including:
✅ Energy and fuel bills
✅ Debt and managing finances
✅ Maximising income and benefits
You can access their self-help pages online or request further assistance by contacting them directly.
Energy Advice Scotland (opens new window)
Energy Advice Scotland offers practical, free advice on energy-related matters, including:
✅ Enquiries about your energy supplier (no matter how complex)
✅ Understanding the energy supplier complaints process
✅ Assistance with energy bill disputes
Public Bodies & Government Resources
- Consumer Scotland (opens new window)
- Public Health Scotland (opens new window)
- Poverty and Inequality Commission (opens new window)
Sources of Direct Help & Advice Agencies
- Advice Direct Scotland (opens new window)
- ALIenergy: Promoting Sustainable Eneregy Use (opens new window)
- Energy Action Scotland (opens new window)
- Fuel Bank Foundation (opens new window)
- The Heat Project (opens new window)
- South Seeds (opens new window)
- The Wise Group (opens new window)
Additional Support from West Lothian council
West Lothian council is committed to helping tenants alleviate fuel poverty through a range of initiatives.
- Energy Efficiency Support - learn about ways to improve your home's energy performance.
- Energy Advice - for information and advice to help you save money on gas and electricity costs
- Advice Shop - for personalised support
If you need help reducing your energy bills or accessing financial assistance, please do not hesitate to reach out.
