Garden Waste Permits Frequently Asked Questions

I've tried to apply for a permit, but my address is not recognised

If you've tried to apply for a permit but your address is not recognised, please first try to enter the postcode and then choose the address from the drop-down list. The system is sensitive to what is manually entered so the address may not appear exactly as you have typed it. If you continue to have problems with the address recognition, please email gardenwaste@westlothian.gov.uk. N.B. The permit details the address where the bin is used so that it is only valid when presented in this location. This prevents the bin from being stolen and used by someone else.

I have a brown bin, but the system inaccurately says that I'm not on a garden waste route

If you already have a brown bin, but the system will not allow you to buy a permit because it believes that you are not on a garden waste route, please email gardenwaste@westlothian.gov.uk or contact the Council's Customer Service Centre on 01506 280000 (Option 3 then Option 1) with details of your address. We will endeavour to update the system so that you are able to buy a garden waste permit.

I haven't received my permit and it's been more than 21 days since I ordered it

Please note, once the payment has been processed, it will take up to 21 days to print the personalised permit for your bin and then post it to your home. If it has been more than 21 days since you ordered your permit and you received the email confirmation, but you have still not received the permit through the post, please request a replacement permit via Brown Bins or telephone the Council's Customer Service Centre on 01506 280000 (Option 3 then Option 1).