Customer Strategy 2023 to 2028 (Plain Text Version)
Introduction
As a provider of essential public services to a growing community, we recognise the significant impact that the council has on West Lothian and how important it is that we find a way to deliver high quality and sustainable services for our customers.
Our offer is wide, ranging from universal services that underpin the infrastructure of the local area to highly specialised and personalised support services for some of the most vulnerable in society.
These services support better outcomes in education, employment, health and community safety and contribute to wider equality in society and the sustainability of the local environment.
The Customer Strategy sets out the key outcomes, activities and behaviours that the council will develop to create a culture of outstanding customer service, throughout the organisation.
The strategy reaffirms our commitment to putting the customer first in every thing we do. It sets out how we will develop our approach to service improvement and how we will advance the use of technology in our services to improve the customer experience.
Our ambition is that this strategy will support transformation and growth in a council that is working to improve lives and make West Lothian a great place to live, work, learn and do business.
