Customer Strategy 2023 to 2028
As a provider of essential public services to a growing community, we recognise the significant impact that the council has on West Lothian and how important it is that we find a way to deliver high quality and sustainable services for our customers.
The Customer Strategy sets out the key outcomes, activities and behaviours that the council will develop to create a culture of outstanding customer service, throughout the organisation.
View the online plain text version of the Customer Strategy 2023 - 2028
Download the Customer Strategy
