Training and Support

It is important to us that volunteers have a good experience so we take training and support very seriously.  All volunteers receive initial training relevant to their role, on-going training and can access support from our volunteering team.  Agreed travel expenses are paid.

Volunteer Survey Results

In our annual survey in October 2023 65% of volunteers responded.  When asked about what they gained from volunteering 87% of respondents felt they were making a difference.  100% of respondents felt that they were valued and part of the team.  

Quotes from our volunteers include:

 "I feel very much like part of the team.  Everyone is friendly and helpful and very professional and encouraging"

"As volunteers were are constantly being thanked  by staff for our work" 

"I very much feel part of the volunteering family" 

"I feel like part of a team when I volunteer as Advice Shop staff make me very welcome and are always there to answer my questions, no matter how busy they are"