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Complaints about hire car licence holders

Complaints about licensed taxi or private hire car drivers and licensed taxi or private hire car vehicles may be made to the Licensing Team.

How do I make a complaint about a licence holder?

Complaints must be received in the required format and can be made in writing either by letter or email to licensingservices@westlothian.gov.uk (opens new window) and you should read the information contained on this page prior to sending your complaint.

 

What should I do if I want to complain about an unlicensed driver or vehicle?

Complaints regarding unlicensed drivers or vehicles should be made to Police Scotland by calling 101 or attending at a Police Station.

You can find further information in relation to Hire Car Enforcement