Taxi Driver's Licences
West Lothian Council as licensing authority administers a licensing scheme for taxi drivers. A taxi driver's licence entitles the holder to drive a taxi or a private hire car.
The Licensing Team are able to provide general guidance on the scheme but cannot assist you to complete your application form or provide legal advice on whether a licence is required. You should seek legal advice from a solicitor or advice centre if you are unsure as to whether you require a licence.
Taxis and private hire cars and the door to door service they provide are essential for people with disabilities. They are a key mode of transport for people who are blind and partially sighted, who are unable to drive and often face barriers when using public transport.
Service providers, including transport providers, have a duty under equality legislation to make reasonable adjustments for people with disabilities. And of course, providing such support also represents good customer service.
Guide Dogs Scotland have written guidance for taxi and private hire drivers to make them feel confident when helping passengers with sight loss Guide Dogs Scotland Taxi and PHC Guidance [89KB]
Anyone who has held a driving licence issued by DVLA for a continuous period of twelve months can apply for a private hire car driver's licence.
As part of the application process you must provide a clear copy of the front of your DVLA photo card licence or if you still have a paper licence then you must provide a clear copy of that.
To allow the licensing team to check your entitlement to drive you will be asked to provide a share code which is provided by DVLA, information about how to obtain that will be provided once an application has been received.
You can download a copy of the most recent version of the application form which can be found in the downloads section at the bottom of this page and you should save that to the device you are using (for example your phone, tablet or PC). You can complete the form by typing the information into the boxes on the form and you must sign the form to confirm that the information is correct, you can do that by typing your name in the declaration section of the form as the council accepts this as a signature. You should then check that the form has been fully completed and email it along with a clear copy of the front of your photo card DVLA licence and a passport style photo to licensingservices@westlothian.gov.uk You will receive an emailed acknowledgement if it has been successfully delivered.
Once your form and documents have been checked by the Licensing Team you will be emailed with information about how to make an online payment of the fee, details of fees can be found in the downloads section of this page however you will be advised by the licensing team of the correct amount and given a reference number which you must use when making the payment.
All applications for hire car licences are copied to the Cab Inspector at the Taxi Examination Centre. Mandatory background checks will be carried out on all applicants by Police Scotland and applicants' details will be retained on computer.
If you have are unable to make an application using this preferred method please email the licensing team.
Please note that applications cannot be submitted at the Civic Centre or at Arrochar House.
Renewal applications for both vehicle and driver's licences must be lodged online using our Online Licensing Applications and Fee Payments form. Fees are payable by debit or credit card and customers must supply an email address.
Existing licence holders can download a word version of the application form to complete and then upload, you will be asked to tick a box as part of the online process to sign the form instead of having to physically sign it. If you incur problems in making renewal applications online you can email the team at licensingservices@westlothian.gov.uk
Please note that renewal applications must continue to be submitted prior to the expiry of licences to enable the licence to continue in effect after the date of expiry and whilst the renewal application is processed and determined. Therefore, all licence holders should be aware that failure to lodge timeous renewal applications results in the licence ceasing to have effect on its date of expiry. The licensing team will send an email to remind you of when your licence is due to expire, however this is a courtesy and the onus is on you as the licence holder to make a renewal application prior to the expiry of a licence.
The council has a very limited power to treat late applications for renewal as being made on time if they are submitted within 28 days after the expiry date of the licence but this power can only be exercised if good cause is shown why the application was not made on time.
If you want to apply to renew a licence within 28 days of its expiry date you can still make the application using the online system and you must also upload a letter explaining why your application is being lodged late. Late applications are considered by the Chief Solicitor and the licence remains expired until a decision has been made by the Chief Solicitor whether good cause has been shown to accept the late application as a renewal.
Yes for all new applicant's you must pass a topographical test to demonstrate your knowledge of West Lothian. The cost of the test is included in the application fee and the test is based on information contained in the West Lothian map published by the council. The tests are carried out at the Civic Centre, Livingston and you will be contacted by a member of the licensing team to arrange that once your application has been successfully vetted.
The test comprises four sections and has a total of 100 questions. One mark is given for each correct answer. In the first section applicants are asked to identify which towns a number of housing areas or estates are situated in. The second section requires the applicant to state the nearest main road to a number of named streets. The third section requires applicants to identify the streets in which various pubs and clubs are located. The final section asks where the nearest main road is to a number of miscellaneous premises such as businesses, health centres, schools and entertainment venues. Main roads are shown coloured brown/gold on the map. Each section accounts for roughly 25% of the total mark. The pass mark is 80%. One resit is allowed if an applicant does not achieve 80%. A copy of the current West Lothian map is issued on receipt of an application.
Applicants are allocated one hour to complete the test.
Applicants who require a reasonable adjustment in terms of the Equality Act 2010, should contact the Licensing Team in writing by email or letter prior to making arrangements to sit the test.
If the test is failed on two occasions your application will be refused by the Chief Solicitor using her delegated powers and you will not be able to make a further application for 12 months of the date of refusal.
See paragraph 3 of the guidance notes attached to the application form. There is detailed information about declaring convictions Guidance note - disclosure of convictions in applications for taxi and PHC driver's licences [176KB]
If you are a current licence holder and you are charged with any crime or offence of any nature including road traffic offences, or are issued with any fixed penalty you should contact the Licensing Team immediately to provide us with details of the offence.
If you are a current licence holder and you are charged with any crime or offence of any nature including road traffic offences, or are issued with any fixed penalty you should contact the Licensing Team immediately to provide us with details of the offence.
Condition 9(a) of the taxi driver's licence conditions requires that prior to driving a licensed vehicle suitable for transporting passengers travelling within wheelchairs drivers must undertake training in the use of approved restraint systems for the carrying of wheelchairs. Training on disability awareness and wheelchair access training for hire car drivers is available fromLothian Community Transport
If you answer yes to any of the questions in the application regarding health or if you are aged 45 or over when you apply for a private hire car driver's licence you will be referred to the Council's appointed medical advisor who will assess your fitness against the group 2 standards. If you are unsure of the DVLA group 2 standards and how this would affect you applying for a private hire car driver's licence, you should discuss this and your medical history with your own GP before applying.
Information about medical assessments and how this affects applicants and licence holders can be found on this page Information about Medical Assessment's for Taxi and PHC Hire Car Driver's
Yes, for all new hire car driver's applications and in some circumstances for those who apply to renew existing hire car drivers licences lodged after 1 December 2016, the Council is required to carry out a right to work check. See paragraph 7 of the guidance notes attached to the application form for further details. There is detailed information about right to work checks Guidance note - right to work check for applicants for taxi and PHC driver's licences [89KB] In dealing with your application the council must follow the Guidance for Licensing Authorities in Scotland to Prevent Illegal Working in The Taxi And Private Hire Car Sector issued by the Home Office Home Office Guidance on Right to Work Checks
Failure to complete the right to work check within 3 months of your application being lodged will mean that your application will be treated as incompetent and cannot be processed further. You should be aware that in those circumstances and as your application has otherwise been fully processed no refund of your application fee will be payable.
The right to work check is being carried out virtually and information on how to make an appointment will be provided to applicant's once your application has been vetted.
You will be contacted by the Licensing Team once your application has been vetted by Police Scotland to update you regarding the process of your application. Police Scotland has 28 days in which to respond to your application.
Following any required topographical test, right to work check or medical, applications which do not attract any adverse comments/objections are granted by the Chief Solicitor under delegated powers.
If you do not have a right to work in the UK your application cannot be processed further.
If you require a medical and are not certified fit by the council's medical advisors your application will require to be refused by the Chief Solicitor using her delegated powers. You will be able to reapply for another licence after a year has passed after the refusal or sooner if there is a material change in your circumstances.
If the topographical test is failed on two occasions your application will require to be refused by the Chief Solicitor using her delegated powers. You will be able to reapply for another licence after a year has passed after the refusal.
All other applications where adverse comments/objections are received require to be referred to the Licensing Committee for determination. You will be advised if your application is being referred to the Licensing Committee. The Committee meets on a monthly basis.
We have nine months in which to determine your application however the majority of applications are determined within 60 days.
- New Applicant's - if your application is granted you will be emailed a copy of the licence and ID badge and asked to acknowledge receipt of that. The licence and ID badge will also be posted to your current home address
- Renewal Application's - if your application is granted a copy of the licence and ID badge will be emailed to you
A taxi driver's licence is normally issued for a period of 3 years for both the grant or renewal of a licence, however in certain circumstances as noted below this may be for a shorter period:
- Applications that have been considered by the Licensing Committee - the Committee have powers to determine how long a licence can be granted and on some occasions this may be for a period less than 3 years
- Where a person's immigration permission to live and work in the UK is time-limited - a hire car drivers licence can only be issued for a period which will not exceed the period of permission to be in the UK
The standard conditions for taxi driver's licences and the conditions of fitness for taxis can be found in the downloads section of this page. A breach of any of these conditions could lead to a licence holder being reported to the Licensing Committee which has power to suspend or revoke a licence. In addition you should be aware that a breach of a condition is a criminal offence.
Please note that condition 9 of the taxi driver's licence conditions requires that drivers prior to driving a licensed vehicle suitable for transporting passengers travelling within wheelchairs must undertake training in the use of approved restraint systems for the carrying of wheelchairs. As all taxis are wheelchair accessible this means that all drivers must undertake such before driving a taxi. Training is available from Lothian Community Transport
If you are a current licence holder and are considering varying any of your hire car conditions, to do this you need to make a variation application using this form Application to Vary a Hire Car Licence Condition [61KB] and pay the administration fee to amend your licence. A list of fees can be found at the bottom of this page.
Once your application form and fee are received a copy of this will be sent to Police Scotland and the Taxi Examination Centre. If no adverse comments are received the licence can be varied by the Chief Solicitor if she is content to use her delegated powers.
However if any adverse comments are received or the Chief Solicitor is not prepared to use her delegated powers the application would then need to be referred to the next suitable Licensing Committee for a decision to be taken. If your application needs to go to the committee the whole process may take three to four months. You will be invited to attend the meeting to explain to the committee why you believe your application should be granted.
As the conditions form part of council policy the onus is on the licence holder to satisfy the committee that there are good reasons why the particular condition should be disapplied in their case.
If you are applying for a new licence or to renew an existing licence and wish to request that any of the standard conditions be varied you can request that at the time you make your application without making a separate variation application. You should include a letter with your application form explaining what condition you wish varied and the reasons for that. The procedure is the same as for variation applications and if delegated powers are not used to vary the standard conditions the application would then need to be referred to the next suitable Licensing Committee for a decision to be taken on the grant or renewal of the application including your request for the conditions to be varied.
You should be aware that if your application requires to be referred to the Licensing Committee that this will delay the determination of your application.
You should notify us as soon as you can if your details change or any of the information given in your application becomes out of date due to a change in your circumstances.
If you no longer wish to hold your licence you can surrender it to the council at any time by returning your licence together with a letter stating that you wish to surrender it. If you surrender your licence it will cease to have effect.
It is important that you let the Licensing Team know immediately if you change your address, phone number or email address so we can contact you about any licensing issues including when your next medical is due.
If you require a duplicate licence or ID badge or wish to notify the team of any other change to your circumstances, please email the licensing team.
These must be in writing either by letter or email to licensingservices@westlothian.gov.uk and give all the information you can about the driver or the vehicle. Please include brief details of the complaint giving the date, time and location of the incident.
All complaints which are received in writing, either by letter or email can be referred to the Taxi Examination Centre (TEC) for investigation. However, if your complaint involves an allegation that the licence holder has committed an offence you must report this first to Police Scotland by calling 101 or attending at a police station. Once you have a crime reference number you should make your complaint to the Licensing Team and include the crime reference number.
Complaints where an offence has been committed can still be forwarded on to TEC and will be monitored until the Police Scotland investigation is concluded, in the event where no action is taken by Police Scotland the detail of the complaint can still be considered from a licensing perspective.
Complaints cannot be investigated unless received in the required format.
Further information in relation to hire car enforcement can be found here Hire Car Enforcement
Complaints regarding unlicensed drivers should be made to Police Scotland by calling 101.
