About Pest Control
The council's Pest Control team provide a service to help treat premises and land where designated pests are found which are either by their behaviour, location or activity deemed detrimental to the health and wellbeing of the people of West Lothian.
There is no legal obligation on the council to provide a pest control service. The Pest Control team work to help property and land owners, occupiers and tenants deal with pests considered to be a nuisance or risk to health and well-being. Due to varying work demands, and other service priorities, it is not always possible to meet every request for assistance.
Pest control do not routinely offer an advice service or provide information to members of the public or any other interested party. However, there is further information on our web pages, and other external sites can offer further guidance on dealing with pests.
Difference between Treatment and Visit
In the specific pages, the word TREATMENT should not be confused with VISIT. A treatment may consist of multiple visits and be over a period of time. The treatment covers as many visits as required to rid your property of the designated pest if possible. However if repairs or proofing to prevent access of pests is required this will not be carried out as part of the treatment. If access continues due to necessary repairs or proofing not being completed by you then it will be necessary to withdraw treatment. If other factors preventing successful treatment are not addressed then treatment will be withdrawn. If a request for service is made and a visit is carried out and no pests identified then the charge for service is still applicable.
Hours of Operation
We work between 08.00 and 16.00. Occasionally, we make special arrangements to work at different times. This may be done to fit in additional visits at busy periods or to comply with legal requirements to check traps.
Who to contact
Please call the Customer Service Centre on 01506 280000 with any pest control queries
Current Pest Control Charges
If you are a Council Tenant, West Lothian Council Housing Department have agreed to accept any charges on your behalf and you will not be asked for any payment.
If you are an owner/occupier you will be asked to pay the charges below before treatment.
If you are an owner/occupier but rent a property which is not a business (i.e. a garage) from WLC you are still deemed to be private and will be responsible for the charge.
Please note that payment will be required prior to treatment
|Type of Pest||Cost (including VAT at 20%)|
|Rats||£162 (maximum 5 visits)|
|Mice||£162 (maximum 5 visits)|
|Fleas||£162 (maximum 5 visits)|
|Squirrels||£203.53 for 1 weeks trapping|
|Moles||£203.53 for 1 weeks trapping|
|Pest Identification visit||£77.81 for a survey only|
|Other Insects||£162 (maximum 5 visits)|
Non-domestic rates are the above figures for the first visit then £68.19+VAT for each additional hour or part thereof for subsequent visits.
A treatment will involve a number of visits up to a maximum of 5. Any visits required after this will require a new treatment to be booked and paid for before further treatment will commence. However, if we have carried out a treatment and advised that the problem is clear, and there is a recurrence of the problem within 14 days, then we will carry out further remaining visits without further costs only if all 5 visits were not needed in the initial treatment.
If the call is cancelled prior to a visit by an officer a full refund will be given.
If an officer visits but for any reason cannot carry out a treatment then the charge will not be refunded under any circumstances.
50% Concessions Applied To Householders In Receipt Of:
- Housing Benefit
- Income Support
- Income Based Job Seekers Allowance (JSA)
- Any income related element of Employment and Support Allowance
- Child Tax Credit, but not Working Tax Credit, and your income is less than £15,910
- Both maximum Child Tax Credit and maximum Working Tax Credit and your income is under £6,420
- Universal Credit
- Council Tax Reduction Scheme