The Scottish Social Housing Charter (the Charter) is a requirement of the Housing (Scotland) Act 2010 which sets out its functions, powers and duties.
The Charter provides a clear statement of what tenants and other customers can expect from social landlords and it helps to make landlords more accountable by describing the outcomes and standards that they should achieve. It is the basis of landlord self-assessment and is used by the Scottish Housing Regulator (the Regulator) to monitor, assess and report on Registered Social Landlords' performance.
Our Landlord Reports
These documents outline our services performance over the financial year and highlights our successes and achievements as well as identifying areas where we can improve service delivery with the help of our tenants and service users.
We are always looking for ideas on how we can improve and would value your opinion on how well you feel we have done. If you would like to make comment on our Landlord reports please email us at TP@westlothian.gov.uk or using one of the methods on the Contacting the Council page.
We would like to thank the members of our Tenants' and Editorial Panel for their dedication and commitment in working with us to produce these reports.