Trading Standards
Trading Standards protect consumers and businesses in West Lothian by advising businesses, inspecting trade premises, testing equipment, sampling goods and investigating complaints. We also work in partnership with Advice Direct Scotland who provide a national consumer advice service.
Consumer Advice
If you need advice or wish to make a complaint about any goods or services you have bought please contact Advice Direct Scotland on 0808 164 6000 or visit www.consumeradvice.scot (opens new window) (opens in a new window).
They will record details of your complaint on their database and will also forward it to the relevant Trading Standards service, so that it can be assessed to see if any further investigation is required. The advice and information they give is free and you can call as many times as you need to.
If you are looking for a reliable local company, try our Search for a Trusted Trader.
TS Alerts
Information on current trading standards issues.
Scams
Information on scams is available at Advice Direct Scotland (opens new window).
West Lothian Council Trading Standards is now a Friends Against Scams (opens new window) Organisation.
Business Advice
If you need advice about goods or services you supply please refer to the Trading Standards Institute (opens new window). If you need further advice or assistance we can offer advice to West Lothian businesses about Trading Standards law. Please email us at tradingstandards@westlothian.gov.uk, we aim to respond to your enquiry within 2 working days. Please include your full company name and address including post code.
If you are a business that is based outwith West Lothian and you require advice you will need to contact your own local authority Trading Standards. Contact details can be obtained by entering your post code on the Trading Standards Institute website (opens new window).
If you are a West Lothian business, you could Become a Trusted Trader.
Customer Consultation
We carry out an annual survey of our service users.
Our activities are carried out in accordance with our published policies. The latest versions of these can be found in the downloads section of this page.
