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Global Microsoft Outage - 13 November 2026

Due to a global Microsoft outage all online forms are not available at the moment. We will provide an update as soon as the issue is resolved. If you have an urgent request, please call the customer service centre on 01506 280000. Please be aware that phone lines may be busier than usual.

Exemptions

In certain circumstances you may be entitled to a Council Tax exemption. You will not have to pay Council Tax for the period of the exemption.

There are a range of exemptions available for both occupied properties where all of the residents are disregarded and also for unoccupied properties.

If you are entitled to an exemption and your circumstances change you must tell us within 21 days of the change.

By law West Lothian Council must protect the money we manage. We will share information you give us with other organisations responsible for auditing or managing public funds, to prevent and detect fraud. 

We will review awards of exemption and reserve the right to use credit reference agencies to validate any such awards.

Exemptions you may be entitled to in certain circumstances when the property is occupied.
You may be entitled to an exemption in certain circumstances where the property is unoccupied.