What is your background?I have a very knowledgeable background in Housing. I joined West Lothian Council in 2019 as a Housing Options Officer and have worked in similar roles since 2013 across various local authorities. I have throughout my career made improvements for our tenants and customers by using a customer centric approach, which has been a very positive experience.
What does CX mean to you?
Having worked in a public facing role for the past 7 years, I have a great understanding of the challenges faced by our customers and hope to put this knowledge to good use to develop a customer experience that HCBS can be proud of and meets the high standards that our customers expect.
3 Fun Facts About You
- I have played the piano since I was 7yo and despite achieving an A for my Advanced Higher Music, I cannot read music.
- I love my two adorable cats, Steinway (named after the piano maker) and Mahler (named after the famous composer, Gustav Mahler).
- I am very easily startled, and you will see me jump out of my skin from time to time.
What was the last song you listened to?
I am huge musicals fan, the last song I listened to was a cover of the song 'For Good' from the Musical Wicked.
What is your favourite quote?
"Courage is what it takes to stand up and speak, it's also what it takes to sit down and listen."
- Winston Churchill
