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Contact Us by Telephone

The main contact details for the council.

 

Contact Details for West Lothian Council

The main contact telephone number for West Lothian Council Customer Service Centre is 01506 280000.

Please select from the following Options

Option 1 for Finance- Scottish Welfare Fund

Payments

Council Tax

Benefits

Option 2 for Tenancy Related Enquiries- Tenancy Enquiries

Repairs and Gas Servicing

Homelessness

Option 3- for External Environment- Waste Management, Bulky Uplifts

Roads and Street lighting

Public Transport and

any other enquiries relating to

the external environment.

Option 4 - All other enquiries not listed above

Customer Service Centre advisors are available to deal with your enquiry Monday-Friday 08:00-17:00, thereafter we operate an out of hours service for urgent or emergency situations, gas servicing and Payments until 22:30.

Overnight from 22:30 until 08:00 and any time on a Saturday, Sunday or Public Holiday our Out of Hours team will assist with urgent or emergency situations only.

You can also Contact Us Online

Online forms for self- service are available to you on this website.

Customers With Specific Requirements

For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Recite Me text speak software on our website.

British Sign Language (BSL) users can contact us direct by using the Contact Scotland Website

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + 01506 280000