Contact Us by Telephone

The main contact details for the council.

 

Contact Details for West Lothian Council

The main contact telephone number for West Lothian Council Customer Service Centre is 01506 280000.

Please select from the following Options

Option 1 forFinance- Scottish Welfare Fund

Payments

Council Tax

Benefits

Option 2 for Tenancy Related Enquiries- Tenancy Enquiries

Repairs and Gas Servicing

Homelessness

Option 3- for External Environment- Waste Management, Bulky Uplifts

Roads and Street lighting

Public Transport and

any other enquiries relating to

the external environment.

Option 4 - All other enquiries not listed above

Customer Service Centre advisors are available to deal with your enquiry Monday-Friday 08:00-17:00, thereafter we operate an out of hours service for urgent or emergency situations, gas servicing and Payments until 22:30.

Overnight from 22:30 until 08:00 and any time on a Saturday, Sunday or Public Holiday our Out of Hours team will assist with urgent or emergency situations only.

You can also contact us by email for non- emergency situations at customer.service@westlothian.gov.uk .

Online forms for self- service are available to you on this website.

Customers With Specific Requirements

For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Recite Me text speak software on our website.

British Sign Language (BSL) users can contact us direct by using the Contact Scotland Website

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + 01506 280000

Customer Service Centre

You said we did 2019/2020

You said:

'The staff within Customer Services are always lovely however the time it takes to speak with someone is too long.  Perhaps more staff are required?'

We did:

Recruit additional staff to enable us to improve our wait times.  More of our staff are also upskilled and can assist with a broader range of call types

You said:

'after numerous phones calls to West Lothian Council re my bins not being emptied I was put through to a lovely lady within Customer Care who took on my enquiry and had the matter resolved within 24hrs'

We did:

Work in partnership with Operational Services and have our Customer Care team work from various locations in order to understand and form better working relations to assist Services and Customers alike.  The feedback since has been very positive.

Customer Service Centre Service Standards

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