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Helping vulnerable people during severe weather

Severe cold weather can be dangerous for vulnerable groups such as older people and those with serious illnesses.

Preventative action taken at this stage can greatly benefit vulnerable groups during the cold weather. West Lothian Council can provide support, information and advice relating to vulnerable people during severe weather. We can all make a real difference by identifying family or neighbours who may need an extra helping hand during winter. 

We would urge anyone who can to check on those around you, particularly the vulnerable that may need help or assistance.

People who are at risk include:

  • Anyone who is vulnerable and at increased risk as a result of a significant disability or medical condition.
  • People living alone with no-one else to help them and having a significant disability or medical condition.

West Lothian Council Careline

If you have West Lothian Council Careline equipment in your home, please let the West Lothian Council Careline team know if you are going away to family and friends over Christmas and New Year. You can do this by simply pressing your Pendant and speaking to West Lothian Council Careline. 

When you are going out, press your AWAY button -this will prevent West Lothian Council Careline from disturbing you, your friends and family, or even the Police, in the event that we received a no movement call from your lifeline unit. 

Your Doctor's surgeries are closed over both Christmas and New Year; please ensure that you have enough medications to see you through. 

If you do not have access to West Lothian Council Careline Home Safety Service already, you can apply:

Apply for the Home Safety Service


Contacting the council

In bad weather our phone lines will be very busy. If you already use our services and want to find out if bad weather is affecting them, before phoning the council helpline please try and contact the team you are receiving services from direct.

If you are receiving services from an external care provider, please contact them directly for any service updates.

If you have any concerns or in an emergency, you can also contact us:

Adult Social Care Enquiry Team

Phone: 01506 284848 

email: adultsocialcare@westlothian.gov.uk

 

Children and Families Social Work

Livingston Social Work Centre

email: socialwork@westlothian.gov.uk

Phone 01506 282252

 

Broxburn Social Work Centre

Phone 01506 284440

 

Out of Hours- Social Care Enquiry Team

Tel. 01506 281028 or 01506 281029

email: SCETReferrals@westlothian.gov.uk (opens new window)

Out of Hours Care Emergency


Information for Carers

For many carers, getting out of the house isn't always easy and it's even harder during the winter months. Leaving the person, you care for might be impossible or only possible if there is alternative support in place.

It is important if you are caring for someone that you look after yourself and are also prepared for winter weather.

Here are some hints and tips on how you can keep well and be prepared for winter conditions: