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Managing Unacceptable Customer Behaviour - Employee Guidance (Adobe pdf documents)
https://westlothian.gov.uk/media/4120/Managing-Unacceptable-Customer-Behaviour-Employee-Guidance/pdf/Managing_Unacceptable_Customer_Behaviour_-_Employee_Guidance1.pdf?m=637430436198300000Managing Unacceptable Customer Behaviour Guidance Unacceptable actions
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Learning Zone training events (Adobe pdf documents)
https://westlothian.gov.uk/media/10547/Learning-Zone-training-events/pdf/Learning_Opportunities_Feb-Jun_2022.pdf?m=637798284357970000Learning Zone training events Training
