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• Managing Unacceptable Customer Behaviour - Employee Guidance (Adobe pdf documents)

  https://westlothian.gov.uk/media/4120/Managing-Unacceptable-Customer-Behaviour-Employee-Guidance/pdf/Managing_Unacceptable_Customer_Behaviour_-_Employee_Guidance1.pdf?m=1607446819830

  Managing Unacceptable Customer Behaviour Guidance Unacceptable actions

• Learning Zone training events (Adobe pdf documents)

  https://westlothian.gov.uk/media/10547/Learning-Zone-training-events/pdf/Learning_Opportunities_Feb-Jun_2022.pdf?m=1644231635797

  Learning Zone training events Training

• EIB Issue 18 Violence Agression-Personal Safety (June 2018) (Adobe pdf documents)

  https://westlothian.gov.uk/media/21466/EIB-Issue-18-Violence-Agression-Personal-Safety-June-2018/pdf/EIB_Issue_18_-_Violence__Agression-Personal_Safety_June_2018_20th_March_2019_Alana_Sneddon_.pdf?m=1572019655870

  Violence Agression-Personal Safety ( June 2018) Guidance Unacceptable actions

• Unacceptable Actions Guide (Adobe pdf documents)

  https://westlothian.gov.uk/media/28453/Unacceptable-Actions-Guide/pdf/Unacceptable_Actions_Guide.pdf?m=1696350221897

  West Lothian CouncilUnacceptable Actions GuideDealing with problem behaviour v West Lothian Council Unacceptable Actions Guide Dealing with problem behaviour Da...