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Global Microsoft Outage - 13 November 2026

Due to a global Microsoft outage all online forms are not available at the moment. We will provide an update as soon as the issue is resolved. If you have an urgent request, please call the customer service centre on 01506 280000. Please be aware that phone lines may be busier than usual.
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  2. Recycling and Waste
  3. Household Recycling and Waste
  4. Bin Collection Information and Updates
  5. Bin Collection Calendar Dates
  6. Reporting issues with bin collection details

Reporting issues with bin collection calendar dates and/or missed bin collections online

Report the following issues by using our online form:

  1. Your address is missing or incorrect.
  2. Your collection days are incorrect.
  3. Your property has not been added to a collection round or your bins have not been added to our records.
     

Recycling and Waste Services Privacy Policy Notice (PDF, 123 KB)(opens new window)

Please note: This form should NOT be used to report missed collections. Use our Bin collection updates page to check for known missed collections, or to report a missed collection use the Report a Missed Bin Collection online form.