Council payment offices to close in March 2024 but a range of alternative payments options are still available
Payment offices at the Jim Walker Partnership Centre (Bathgate) and Arrochar House (Livingston), will close on 28 March 2024, however customers will continue to have a wide range of options available to make and receive payments.
Customers will be able to make payments online or arrange for a regular direct debit payment to be set up. Guidance for both options is available via the 'Pay for it' section of the West Lothian Council website.
Customers can also continue with face to face transactions via PayPoint outlets or at Post Offices. There are over 100 PayPoint retail outlets and Post Offices across West Lothian customers will be able to make and receive a payment at these locations as long as they have a rent or council tax payment card or a barcoded invoice/letter.
These outlets offer customers increased flexibility and choice as to where and when they make/receive a payment, as well as longer opening hours.
Payments can also be made via telephone by calling 01506 282407 and then choosing the relevant option. This is an automated payment line and you will need your account reference number and debit/credit card.
Customers can also still arrange a bank transfer to pay the council.
Council tenants can also log onto the Tenant's Self Service Portal or their Council Tax account online to make a payment.
Full details on how to use all available payment methods are available on the West Lothian Council website.
