How to conduct a performance review meeting incorporating feedback, questioning listening and summarising skills
Competency Theme
Motivating & Supporting People
Communicating & Influencing
Associated Training
Giving and Receiving Feedback
Motivation to Improve Performance
This session is to help understand that everyone experiences problems from time to time and that resilience is about working through challenging times
Objectives
Understand what resilience means and why it is important
Determine how resilient you are and how you can strengthen your resolve
Competency Theme
Motivating & Supporting People
Associated Training
Supporting Attendance at Work
Mentally Healthy Workplace
Stress-Less
Questioning and listening skills in job interviews to gather information to select the right candidate
Objectives
Plan & prepare for an interview
Structure questions, organise timings & administer a successful interview
Gather information to select the right candidate
Complete the required paper work
Start the induction process
Competency Theme
Leading
Delivering Effective Outcomes
Associated Training
Recruitment and Selection
Giving & Receiving Feedback
This session will help you identify how working remotely can be beneficial and provide information on how to implement it effectively.
Objectives
After attending this session, you will be able to:
Understand the benefits of working remotely
Identify your concerns about employees working remotely
Implement effective remote working arrangements
Know were to access further information if required
Competency Theme
Motivating & Supporting People
Associated Training
Mentally Healthy Workplace
Stress-Less
An overview of the recruitment and selection process
Objectives
Describe key pieces of legislation
Identify essential and desirable criteria
Choose the appropriate selection method(s)
Select the right candidate(s) for interview
Begin the interview process
Competency Theme
Leading
Delivering Effective Outcomes
Associated Training
Interviewing Skills
Giving & Receiving Feedback
This session is designed to give new and existing managers an overview of the Supporting Attendance at Work Policy. There is also an informal question and answer session
Objectives
The session covers: monitoring periods, template letters, reasonable adjustments, managers discretions etc.
Competency Theme
Leading
Delivering Effective Outcomes
Associated Training
Discipline and Grievance Procedures
Communication Skills for ADR
Mentally Healthy Workplace
Giving and Receiving Feedback
This session will be presented by Optima Health and supported by the Supporting Attendance at Work team
Objectives
Gain a better understanding of the role of Occupational Health
Explore what makes an effective referral
Competency Theme
Leading
Delivering Effective Outcomes
Associated Training
Supporting Attendance at Work
The session will provide an overview of the People Manager platform
Objectives
View employee's personal information (e.g. name; address; contact details)
View and approve overtime, mileage and expenses claims
View and record sickness absence information
View and approve special leave requests (e.g. bereavement leave)
View and extend Fixed Term Contracts (subject to the appropriate authority)
How to put on your redirection (when you are on annual leave or off sick)
Competency Theme
Motivating & Supporting People
Associated Training
Supporting Attendance at Work
Details of courses for all employees
Skills to become more assertive
Objectives
This session will help you understand the difference between aggressive, passive and assertive behaviour. You will discover techniques on how to become assertive and discuss ways on how to apply this knowledge at work and at home.
Competency Theme
Communicating & Influencing
Working Together
Associated Training
Managing Positive Relationships at Work
Giving & Receiving Feedback
Carers of West Lothian (CoWL) are a local charity providing information, advice and support to all unpaid carers and disabled adults in West Lothian.
Objectives
This awareness session help you will:
Recognise who unpaid carers are and how to identify them
Understand the impact caring has on all unpaid carers and the impact of being a disabled adult
Know what support CoWL can offer unpaid carers and disabled adults and the difference this can make
Feel more empowered to refer individuals for support and how to refer
Competency Theme
Working Together
Communicating & Influencing
Associated Training
Dealing with Sensitive Conversations
Become more familiar with how the council is structured.
Objectives
Develop an understanding on how decisions are made from a political and committee point of view.
Competency Theme
Delivering Effective Outcomes
Job Knowledge and Skills
Associated Training
Presenting Reports to Committee
Writing Reports for Committee
This is for people who are:
Thinking about retiring or taking your pension benefits within the next three years
Wanting to understand some of the key financial considerations about retirement
Objectives
The Presenter will address some of the key questions and considerations when approaching retirement and will cover essential topics such as:
Income needs in retirement
The state pension
Workplace pension savings
Other savings and investments
Inflation
Tax allowances
Next steps and further guidance
Competency Theme
Delivering Effective Outcomes
Associated Training
Dealing with Sensitive Conversations
Motivation to Improve Performance
To increase and enhance participants awareness and knowledge of how to manage sensitive conversations.
Objectives
By the end of this session, participants should have a clear understanding of.
What is a difficult/sensitive conversation
How to prepare for the conversation
The skills required for dealing with a sensitive situation
A framework for having sensitive conversations with others
Competency Theme
Working Together
Communicating & Influencing
Associated Training
Giving & Receiving Feedback
Assertive Behaviour at Work
Managing Performance Improvement
Introduction to Coaching
Effect of Attitudes and Environment
Common symptoms, Stress & Recovery
Objectives
Identify the key factors that contribute to a mentally healthy workplace
Give attendees a broad understanding of mental health in the workplace
Ensure attendees are aware of their responsibilities in relation to health and wellbeing
Improve attendees' skills and confidence in dealing with mental health in the workplace
Competency Theme
Motivating & Supporting People
Associated Training
Stress-Less
How to develop interview skills so that staff are equipped to apply for other roles
Objectives
How to prepare a good personal statement
The importance of making a good first impression
Strategies to give you confidence when preparing for an interview
Competency Theme
Communicating & Influencing
Associated Training
Assertive Behaviour at Work
Motivation to Improve Performance
Enable consistency of report writing throughout the council
Objectives
Ensure Elected Members and other recipients can easily identify and understand the information and implications contained in the reports
Competency Theme
Delivering Effective Outcomes
Job Knowledge and Skills
Associated Training
Presenting Reports to Committee
Writing Reports for Committee
For staff or managers to recognise and deal with stress
Objectives
Understand what stress is and learn tools/coping strategies on how to deal with stress.
Competency Theme
Working Together
Associated Training
Supporting Attendance at Work
Giving & Receiving Feedback
Dealing with Sensitive Conversations
Developing Resilience
This session will enable us to consider or own wellbeing as well as that of others at work and in our private life
Objectives
By the end of this event, participants will be able to:
Understand why it's okay not to be okay
Discuss ways to create a kinder, caring, supportive culture
Identify ways to strengthen our own wellbeing
Highlight resources that will help on the journey
Competency Theme
Delivering Effective Outcomes
Communicating & Influencing
Associated Training
Supporting Attendance at Work
Dealing with Sensitive Conversations
Communication Skills for ADR
Provides a practical step by step guide for anyone setting up, managing or contributing to a small project
Objectives
Define what we mean by project working and how it differs from the day job
Determine a structured approach to managing projects
Understand the terms and processes used in small projects
