Managing Essential Workers

Managing a workforce through the current demanding situation is challenging, whether working from home or in a Council setting and we have teams of essential workers turning up every day to provide services to the community.

What can managers do to support the well-being of their front line teams as we work our way through these troubling times?

Effective communication is critical and providing communication up-dates are key. As a manager you may be thinking ahead, it is important to remember your staff are thinking about the here and now.  The following guidance documents will help you to communicate with and support your team:

• Communication guidance on Managing school employees
• Communication Guidance on Managing Home Workers
• Communication Guidance on Managing Health & Social Care Employees
• Communication Guidance on Managing Frontline Employees

Remember to also look after your own health and well-being.

• This is likely to be a marathon - pace yourself and encourage your team to do likewise
• Recognise that in times of high pressure it may take longer to think things through if you feel overwhelmed. Be kind to yourself.
• STOP, BREATH then think - slowing your breathing slows the stress cycle - then you can think.
• Avoid unhelpful coping strategies such as tobacco, alcohol or other drugs
• Stay connected to your loved ones - you need contacts 'outside' work