Coronavirus (COVID-19) - Information and Updates

Updates on council services, latest news and information relating to Coronavirus (COVID-19).
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Housing Updates

Updated 10 Aug 2021

The Scottish Government have published an Icon for pdf open letter [152.99KB] to all Council, Housing Association and Housing Co-operative tenants to explain what support and services are available for tenants that are impacted by Covid-19.

Building Services 

Council House - Information for Tenants

Repairs Service

Since the council's building services repairs service resumed non-essential internal works on the 17 May 2021, the service has continued to work on repairs which were postponed due to restrictions during the last lockdown and at the same time looked to carry out work on newly identified repairs.

This increase in works for the repair service has unfortunately meant that some non-emergency  repairs might take longer than usual to complete. Tenants are asked for patience over this period as the service works to clear the backlog.

There have been instances where the service has been unable to successfully contact tenants to rearrange works which were postponed during the lockdown.  These tenants will receive a letter asking to contact the council to arrange a suitable date. If you are contacted by the council via phone or letter then please follow the instructions provided to ensure your repair can be booked in as soon as possible.

If you haven't been contacted about an outstanding repair which was postponed during the Covid lockdown then please contact us on 01506 280000, selecting the option for Housing Repairs to get through to the appropriate team.

Gas Servicing

The latest guidance from the HSE states that landlords have a duty of care to their tenants. This is a legal duty to repair and maintain gas pipework, flues and appliances in a safe condition, to ensure an annual gas safety check on each appliance and flue, and to keep a record of each safety check. During the COVID-19 outbreak, there is a balance between ensuring people, including the vulnerable, are protected from possibly fatal risks arising from carbon monoxide exposure or gas explosion, while doing what we can to protect people from COVID-19

Current guidance from the UK Government states that work can still be carried out in people's homes where necessary, e.g. for reasons of safety, provided that the UK Government guidance on social distancing is followed. If tenants are deemed vulnerable or shielding and have concerns regarding providing access to complete their annual gas service we would ask that they contact our Customer Service Centre immediately on 01506 280000 and select option housing repairs and gas servicing to discuss this further with our technical team.

Should there be a gas issue reported then gas repair engineers will be available to call back tenants to help identify any issue and, in some cases, identify a solution over the telephone.  Details of the gas maintenance work that the council is responsible for can be found on the Gas Servicing and Maintenance page.

A reminder that gas leaks are dealt with by Scottish Gas Network (SGN). Details of what you should do if you suspect a gas leak can be found on the Gas Escapes page

Further updates will be provided as the Scottish Government review the current restrictions for West Lothian.

Housing Capital Programme

Tenants will be notified by the Council or our contractors on any start dates for these works    

  • Major Refurbishment/Major Elementary Upgrades - These works have continued during the lockdown period which include our major rough and roughcast replacements. Note there may be occasions where access to your property will be required to test gas appliance flues or to install extractor fans in the kitchen or bathroom. The site supervisor will discuss this with tenants prior to commencing any works.  
  • Planned Programmes - works have continued on our external painting, rainwater goods testing and inspections, medical adaptations, planned reactive works and fencing during the lockdown period.

From the 26 April 2021 we will resume our window replacement, common stair upgrades, common access door upgrades, one off replacement external doors and kitchen and bathroom programmes with control measures in place.

The assisted decoration scheme will commence with reduced numbers and additional control measures in place from the 26 April 2021.

  • Compliance - works have continued throughout on our external wall insulation, renewal of walls footpaths, compliance electrical periodic testing and smoke and heat detector upgrades. However, we will resume our central heating replacement programme from the 26 April 2021.

Further updates will be provided as the Scottish Government approves further phases of the construction restart model.

Mutual Exchange

Our mutual exchange service is back up and running with a few extra precautions in place to protect tenants and our staff. We are carrying out extra pre visit precautions and, where possible, virtual inspections as part of the mutual exchange service.

Rent payment support for tenants

We are aware that our tenants may be concerned about their finances and ability to pay rent given the current situation with Covid-19.

We want to do all we can to support you at this time so if you are at all concerned about paying your rent, please do not hesitate to get in touch at: Contacting the Council

Please remember, you can pay you rent over the phone on 01506 282407 or Pay Online

For more information about paying your rent, please visit the Paying my Rent page.

Changes to Housing Options and Homeless service

The Housing Options Service provided by the council has been reduced due to the impact of Covid 19 following national guidelines. No face to face interviews will be carried out until further notice.

The following is now in place for people requiring urgent housing advice:

  • Anyone requiring to discuss emergency accommodation please contact: 01506 280000 (Monday to Thursday 08.30am to 5.00pm, Friday 08.30am to 4.00pm).  For the out of hours service please contact 01506 280000/0800 032 3450. 
  • For any urgent cases regarding: housing advice such as Notice to quits (NTQ), Notice to Leave (NTL) issues, please email:

These measures are in place on a temporary basis and will be kept under constant review to ensure a continued limited service is provided.

Private Landlords and Letting Agents

The Scottish Government has released a FAQs for private landlords and tenants given the situation with Covid-19. As you are aware, this is a rapidly evolving situation and the guidance will be updated as things change. Please see Scottish Government - COVID-19 guidance for private landlords and letting agents

More information on service updates are available on our Private Landlords page.

Tenant participation moves online

In line with national health guidance in relation to the Coronavirus outbreak, all face to face tenant participation work with our tenants and our Housing Network has ceased until further notice. We are inviting tenants to take part in E-Participation via our Facebook Page (just search for West Lothian Tenant Participation) or email

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