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Customer Information Service (CIS)

The Customer Information Service deals face to face with enquiries on all council services.

The Customer Information Service (CIS) has seven dedicated offices spread throughout West Lothian which provide access to all Council services.

Payment facilities for rent, council tax etc are available in Armadale, Bathgate, Broxburn (self-service kiosk only), Carmondean Connected (self-service kiosk only), Livingston CIS and Whitburn.

We have also integrated the CIS service with our colleagues in Library Services at Blackburn Connected, Carmondean Connected, Fauldhouse Partnership Centre and West Calder Library.

 

Customer Information Offices

CIS Opening hours: Mon, Tue, Thurs - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00. Payments facility closes daily 12.30 - 13.30 and closes 30 minutes before the office in the evening.

CIS Opening hours: Mon, Tue, & Thurs - 08:30-17:00; Wed - 08.30-15.00; Fri - 08:30-16:00. Payments office closes 30 minutes before the office in the evening.

Tel: 01506 283333

CIS Opening hours: Mon, Tue, Thurs - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00. Payments kiosk only.

CIS opening hours: Mon: 9.00-15.00, Tues: 10.0-17.00, Wed: 10.00- 15.00, Thurs: 10.00-19.00, Fri: 10.00-16.00, Sat: 10.00-13.00.

CIS Opening Hours: Mon, Tues, Thurs & Fri: 10.00-17:00, Wed:11.00 - 17.00 and Sat: 09:30-12.30. If an adviser is not available a phone service will be offered. The CIS desk is closed 1 -2 pm each day. Payments can be made using the self-service kiosk.

CIS Opening Hours: Mon - Fri: 9.00 - 13.00. If an adviser is not available a phone service will be offered.

Email: Fauldhouse CIS (within Fauldhouse Partnership Centre)
Tel: 01501 773000

CIS Opening hours: Mon, Tue, Thurs - 08:30-17:00; Wed - 10.00-17:00; Fri - 08:30-16:00. Payments facility closes 30 minutes before the office in the evening.

CIS Opening Hours: Monday: 10.00 - 15.00, Tuesday: 10.00 - 15.00, Wednesday: 11.00 - 16.00, Thursday: 11.00 - 16.00, Friday: 10.00 - 15.00. Please note the CIS enquiry desk closes 1.00pm - 1.30pm every day.

CIS Opening hours: Mon, Tue, Thurs - 08:30-17:00; Wed - 08:30-15:00; Fri - 08:30-16:00. Payments facility closes 30 minutes before the office in the evening.