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Our Policy

Our Corporate Debt Policy sets out our aims and objectives when dealing with customers who have more than one debt due to the council.

We aim to:

  • Provide a joined up approach to customers to enable all council debts to be addressed when customers engage with us.
  • Set realistic and sustainable repayment arrangements at all stages of recovery for those customers who engage with us
  • Provide all reasonable assistance to those customers who have difficulty in paying so they can pay what they are due.
  • Prevent the spiral of debt at an early stage by dealing effectively with small debts.
  • Provide appropriate advice and assistance to customers to maximise their income.
  • Treat all customers as individuals and consider, wherever possible, individual circumstances when taking action to recover debts.
  • Make effective use of all recovery measures available to the council.
  • Make best use of all the resources available in the collection and recovery of debts.

The approach we take is also aligned to the pdf icon Anti-Poverty Strategy [524kb] for West Lothian.